Subject: Re: WhatsApp data - what is behind the increase


Hi Rick,

Good question, and it makes me correct myself first: the link to the
Operational Excellence Programme is my assumption, not something the data
shows. The data shows when the step happens - July. The programme was
announced around the same time and I assumed that was the trigger. That is
timing, not proof.

Also, the 70% is per person. Overall it is 81%, comparing the Jan-Jun average
with Jul-Sep (81 to 147 messages a day).

On your question, the data does answer it. Messages per day, Jan-Jun against
Jul-Sep:

  Which group        OPERATION 57 -> 113 (+99%). Handover +45%, HSSE +20%.
                     Almost all of it sits in OPERATION.

  Which type         Messages containing a question:  2.0 -> 2.4  (+24%)
                     Statements, no question:          41 -> 77   (+90%)

  Which role         OPS Manager   4.0 -> 3.1   -23%   (posts less)
                     GSV          26.6 -> 44.4  +67%   (27% of the increase)
                     SV4           5.4 -> 8.1   +49%   (4%)
                     SV3 and below 42.6 -> 87.6 +106%  (68% of the increase)

So it is not coming from management: you post less than before July. Two thirds
of the increase comes from SV3 and below, and what they send is mostly
photographs - 50 of their 88 messages a day. Across those 47 people there are
0.2 questions a day.

Questions barely moved anywhere. The increase is people reporting what is
happening, not asking or coordinating. Mostly cargo progress and equipment, on
the quay.

One more thing worth knowing: nearly half of the whole increase is people
splitting one message into several. 31.8 of the extra 65.7 a day are sent by
the same person within three minutes of their own previous message.

What the data cannot tell us is why. One thing would settle it and I do not
have it: vessel calls and tonnage per month. If throughput also stepped up in
July, part of this is simply more work and the conclusion should change.

The full breakdown is attached - by group, shift, role, subject and message
type. I used the role list Operations gave me; senders who appear only as a
phone nickname default to SV3 and below, and two of those are among the heaviest
posters in the data, so if either is actually a GSV that split shifts.

Kind regards,
Leon